Privacy Policy
Effective Date: [19-05-2025]
At Drop Point Systems Private Limited (“Company”, “we”, “our”, or “us”), your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your information when you access our website, mobile application, locker services, or any related services (collectively, “Services”).
1. Information We Collect
We collect the following information:
- Personal Information: Name, email, phone number, delivery address, identification (if applicable), and any data provided during registration or transaction.
- Transaction Information: Payment details, locker usage, logistics data.
- Device and Usage Data: IP address, device type, operating system, browser, cookies, and analytics data.
- Location Data: Subject to your app permissions, for showing nearby lockers or enabling pickups.
2. How We Collect Information
- When you register or transact on our platform
- Through cookies and analytical tools
- Via logistics partners or delivery associates who use our systems
- When you contact support or submit a request
3. How We Use Your Information
- To operate, provide, and improve our Services
- To verify identity and process transactions
- To notify users of locker events (delivery, expiry, OTPs)
- For analytics, user behavior tracking, and service optimization
- For legal compliance, security audits, and fraud prevention
4. How We Protect Your Information
We use commercially reasonable safeguards to protect data:
- SSL encryption, secure servers, access controls
- Regular software patching and monitoring
- Role-based access and data minimization practices
5. Sharing of Information
We do not sell your data. We may share it with:
- Logistics and delivery partners for fulfillment
- Payment gateway providers (e.g., Razorpay) for processing payments
- IT infrastructure and analytics service providers
- Government or legal authorities as required under applicable law
6. Limitation of Liability
You agree that Drop Point Systems is not liable for:
- Any loss or damage due to delays, failed deliveries, unauthorized locker access, third-party misuse, or service disruptions.
- Loss of data or information due to external factors such as internet outages, cyberattacks, or force majeure events.
- Data handled by third-party services (such as payment gateways or logistics providers) — their own privacy policies apply.
All services are provided “as is” and “as available”, without warranties of any kind. By using our Services, you agree to absolve us of responsibility for actions or outcomes beyond our direct control.
7. Retention and Deletion
We retain data only as long as necessary for the purposes described, or as required by law. Users may request deletion of their account and associated data by contacting us.
8. User Rights and Choices
- You can access, update, or request deletion of your information.
- You can opt-out of promotional communications.
- You may disable cookies via browser settings (functionality may be affected).
9. Third-Party Services
Our platform may contain links to or integrations with third-party services. We are not responsible for their practices or content. Users must review their respective privacy policies.
10. Updates to This Policy
We reserve the right to amend this policy at any time. Updates will be posted with a revised “Effective Date.” Continued use of our services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns, please reach out:
📧 Email: [support@droppoint.in]
📍 Address: Drop Point Systems Pvt. Ltd, T-Hub, Knowledge City, Raidurg, Hyderabad, 500081
