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Terms and Conditions

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Effective Date: 19-06-2025
Company: Drop Point Systems Private Limited (“Company”, “we”, “our”, “us”)
Website: www.droppoint.in
Contact Email: support@droppoint.in

These Terms and Conditions ("Terms") govern your access to and use of Drop Point Systems' websites, mobile applications, smart locker systems, and any associated services (“Services”). By accessing or using our Services, you agree to be bound by these Terms.

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1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement. By using our Services, you represent and warrant that you meet these requirements.

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2. Service Overview

Drop Point Systems enables users to send, receive, and store items in secure lockers for limited durations. We act only as an access infrastructure provider — not a logistics carrier or storage company. We are not responsible for the contents or condition of items placed in lockers by third parties.

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3. User Conduct and Responsibilities

You agree:

• To use lockers only for legitimate, legal purposes.
• Not to place any illegal, dangerous, perishable, or prohibited goods.
• To retrieve items within the time specified.
• Not to interfere with, hack, damage, or reverse-engineer any part of our infrastructure.
• To maintain the confidentiality of OTPs and access codes provided to you.

Violations may result in suspension, penalties, or legal action.

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4. Charges and Payments

All payments for locker access or value-added services must be made through our authorized payment gateway. Fees once paid are non-refundable, except as expressly stated in our Cancellation and Refund Policy.

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5. Limitations of Liability

To the maximum extent permitted by law:

• We are not liable for lost, stolen, damaged, or delayed items stored in lockers.
• We do not guarantee uninterrupted access to lockers, nor take responsibility for third-party logistics errors.
• Our total liability shall never exceed the actual service fee paid by the user for the specific transaction in question.

Use of our services is at your own risk.

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6. Disclaimers

• Our Services are provided “as is” without any warranty or guarantee.
• We disclaim all responsibility for any indirect, incidental, punitive, or consequential damages.
• We do not verify the contents of any parcel and do not assume responsibility for its legality, safety, or authenticity.

7. Suspension or Termination

We reserve the right to suspend, limit, or terminate your access to Services without notice if we suspect misuse, fraud, or violation of these Terms.

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8. Intellectual Property

All content, technology, and branding of Drop Point Systems are the intellectual property of the Company and may not be copied, modified, or reused without permission.

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9. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana.

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10. Modification of Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website and are effective immediately. Continued use of the Services constitutes acceptance of the revised Terms.

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11. Contact Information

If you have questions or concerns, contact:

📧 Email: support@droppoint.in
📍 Address: Drop Point Systems Pvt. Ltd, T-Hub, Knowledge City, Raidurg, Hyderabad, 500081